Imm13 Responsible Gaming – Play Smart
Imm13 believes that healthy entertainment starts with self-awareness. This page contains guides, self-control tools and support information to help you enjoy gaming responsibly.
User Well-being1. imm13's Commitment to Responsible Gaming
Imm13 takes our responsibility to every user's well-being seriously. This platform is built to deliver enjoyable entertainment, but we recognise that some users may find it difficult to manage their playing habits. That's why imm13 provides a range of tools, information and support to help you play within healthy boundaries.
Online gaming should be purely for entertainment — not a source of income, not an escape from problems, and not something that interferes with your daily responsibilities. imm13 encourages all users to set personal limits and review their playing habits regularly.
We urge all users: only play with money you can afford to lose, and never chase your losses. Every gaming session should end once you have reached your set time or budget limit.
2. Recognising the Signs of At-Risk Behaviour
Early awareness is the first step to getting help. Here are the signs that gaming habits may have become a problem:
- Feeling compelled to play even when you cannot afford to.
- Borrowing money or selling assets to fund gambling.
- Hiding your playing habits from family members or friends.
- Neglecting work, family or financial responsibilities due to time spent playing.
- Feeling anxious, restless or irritable when unable to play.
- Continuing to play in an attempt to recover losses even as the situation worsens.
- Using gaming as a primary way to cope with stress or emotional problems.
If you recognise one or more of the above signs in yourself or someone you care about, we encourage you to take proactive steps by using the available self-control tools or seeking professional help.
3. How to Set Effective Time and Budget Limits
One of the most effective ways to keep your gaming experience healthy is to set clear limits before you start playing. imm13 recommends the following approach:
Budget Limit
Set a specific amount in MYR (RM) that you are comfortable spending on entertainment each week or month — and stick to that limit without exception. Treat this amount as an entertainment expense, like going to the cinema or dining out, not as an investment.
Time Limit
Set a specific duration for each gaming session. Use a clock or phone reminder to signal when the time is up. Avoid extended play, especially late at night, as this can affect your sleep quality and next-day productivity.
Regular Check-ins
Review your transaction history and playing habits every month. If you find that the amount of money or time spent exceeds what you had planned, that's a signal to reassess your habits.
4. Self-Control Features at imm13
Imm13 provides several self-control mechanisms that users can use to better manage their gaming experience:
Deposit Limit
Users can set daily, weekly or monthly deposit limits through their account settings. These limits help ensure that the amount deposited does not exceed your set entertainment budget. Once a limit is in place, it takes effect immediately, and any request to increase it will be subject to a designated waiting period.
Cool-off Period
If you feel the need to step away from the platform for a period of time, you can activate the break feature through imm13 customer support. During this period, you will not be able to log in or make any transactions. This gives you the space to reassess your playing habits without any pressure.
Self-Exclusion
For those who feel they need a longer or permanent break, imm13 supports the concept of self-exclusion. Users who wish to exclude themselves from the platform permanently or for an extended period can reach out directly to the imm13 support team through in-platform channels.
5. Protection of Minors
Imm13 strictly prohibits anyone under the age of 18 from registering or using any service on this platform. This is not merely a rule — it is our commitment to protecting young people from early exposure to gambling activities.
If you are a parent or guardian, we recommend taking the following steps to protect your children:
- Do not share your imm13 account password with anyone, including family members.
- Make sure any device used to access imm13 is protected with a password or biometric authentication.
- Use parental control software on devices shared with children.
- Report to the imm13 support team if you suspect your account is being accessed by a minor.
Imm13 reserves the right to request age verification at any time and will close the account of any user found to be under 18 years of age.
6. Life Balance & Seeking Professional Help
Online entertainment is just one small part of a balanced life. imm13 encourages all users to ensure that gaming never takes priority over their health, family, work, and social relationships.
Make time for other activities that bring you joy and fulfilment — sports, spending time with family, or pursuing a personal hobby. This balance is key to a healthy and sustainable entertainment experience.
If you or someone you know needs professional help with a gambling addiction, we encourage you to reach out to a counsellor or a relevant support organisation in Malaysia. Seeking help is a sign of strength, not weakness. Don't let the problem continue without the right support.
For any questions about self-control tools or to activate the self-exclusion feature, please contact the imm13 support team through in-platform channels or visit the FAQ us for more information.
Need more information or immediate assistance?
The imm13 team is always ready to help you use our self-control tools or answer any questions about responsible gaming. You can also visit our FAQ page for practical guidance.