Imm13 Privacy Policy – User Information Protection
Imm13 is committed to protecting the privacy of every user in Malaysia. This policy explains what information we collect, how it is used, and the steps we take to keep your data secure.
Effective date: 1 January 2026
1. Information We Collect
Imm13 collects the information necessary to provide its online entertainment platform services to users in Malaysia. The categories of information we collect are as follows:
Account Information
During registration, you will be asked to provide a username, password, email address, and phone number. This information is used to verify your identity and grant access to your imm13 account.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and screen resolution. This data helps us ensure the platform runs smoothly across all devices, including Android and iOS mobile phones.
Local Payment Information (MYR)
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the required details such as your bank account holder name and account number. imm13 does not store credit card information directly — payment processing is handled by payment service providers that use industry-standard encryption.
Usage Data
We record platform activity such as games played, access times, transaction history, and interface interactions. This data is used to improve the user experience and detect any suspicious activity.
2. How We Use Your Information
Information collected by imm13 is used solely for platform operations and service improvement. The primary purposes are as follows:
- Identity verification and account security — ensuring only registered users can access their accounts.
- Financial transaction processing — including deposits, withdrawals, and payment history in MYR.
- Customer support — helping us resolve account, transaction, or technical issues more efficiently.
- Platform usage analytics — to understand usage patterns and continuously improve the user experience over time.
- Legal Compliance — to meet legal and regulatory requirements applicable to the operation of a digital platform.
Imm13 does not sell, rent, or trade users' personal information to any third party for marketing purposes.
3. Cookies & Tracking
Imm13 uses cookies and similar tracking technologies to enhance your browsing experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session cookies — keeping you logged in as you navigate the platform so you don't have to re-authenticate every time you switch pages.
- Preference cookies — saving your language settings and display preferences for a more personalised experience.
- Analytics cookies — aggregating usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
4. Data Storage, Security & Information Sharing
Storage & Security
All imm13 user data is stored on servers protected with SSL encryption and appropriate technical security measures. Access to user data is restricted to staff who require it for legitimate operational purposes. imm13 retains user records for as long as the account is active and for a defined period following account closure, in accordance with legal requirements.
Third-Party Sharing
Imm13 may share user information with third parties only in the following limited circumstances: payment service providers for processing MYR transactions, legal authorities when required by court order or Malaysian law, and technology partners involved in platform operations under binding confidentiality agreements. We do not share information for third-party advertising or marketing purposes.
5. User Rights & Policy Changes
Right to Access & Correction
As an imm13 user, you have the right to access the personal information we hold about you at any time. You can review and update your profile details, email address, and payment information directly within your account. If any information is inaccurate, you can request a correction through imm13 customer support.
Right to Data Deletion
You have the right to request deletion of your account and personal information. This request can be submitted through the in-platform customer support channels. imm13 will process the request, subject to there being no outstanding account balance and no legal obligation to retain certain records.
Privacy Policy Changes
Imm13 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via an in-platform notice. Continued use of the platform after any amendments are posted will be considered acceptance of the revised policy. We encourage users to review this page periodically. For any enquiries regarding this Privacy Policy, please contact the imm13 support team or visit the FAQ us.